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TRAVEL ASSISTANCE PLAN

Your travel companion.

Experience Assistant

We are your personal Travel Manager during your trip. Call us for whatever you need: guidance, bookings, lookups, or any unexpected situation.

Program coverage

Discover the coverage of Travel Assistance Plan

7 services
Medical assistance

Medical Assistance

  • 24/7 online doctor (video and phone) No limit, no cost
  • Online veterinarian New No limit, no cost
  • Doctor sent to your hotel 1 event at no cost
  • Ground ambulance New 1 event at no cost
  • Clinic admission for accidents New Up to $1,000 USD
  • Clinic admission for non-preexisting illness New Up to $1,000 USD
  • Emergency dental care New Up to $250 USD
8 services
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Concierge & Travel

  • Experience Assistant No limit, no cost
  • Discount and experiences network No limit, no cost
  • Liquid damage to your mobile device New Up to $250 USD
  • Theft of electronic devices New Up to $500 USD
  • Missed experience due to transport failure New Ticket replacement
  • Lost or stolen luggage New Basic kit delivered to your hotel
  • Assistance for lost documents Appointment, translation and transfer
  • Hotel stay for medical convalescence New $200 USD/day · max 2 days
1 service
Roadside assistance

Roadside · Golf Cart

  • Golf cart damage and third-party medical care New Up to $750 USD per event
2 services
Legal assistance

Legal Assistance

  • 24/7 legal advisory by phone New No limit, no cost
  • On-site legal advisor New Up to $250 USD
3 services
Funeral services

Funeral Services

  • Medical repatriation New Up to $1,500 USD
  • Funeral repatriation Up to $10,000 USD
  • Basic funeral services New Up to $1,500 USD
Documentation

Download our brochures

Get the full details on the program, its coverage, conditions, and activation procedures.

What people ask most

Frequently Asked Questions

How long am I covered by this program?

You can enjoy all program benefits for 72 calendar hours from the start of your ferry trip (tourist ticket).

Coverage is valid throughout Mexican national territory and includes your time at the destination within that window.

How do I request assistance in an emergency?

The exclusive number to report an emergency and request any assistance is 55 9962 8578, available 24/7, 365 days a year.

If you need non-urgent medical care, you can also schedule a medical video consultation directly from your phone.

What do I need to request assistance?

On the exclusive line you will be asked for the number printed below the barcode of your ticket of ferry purchase. Have it ready before calling.

With that number we validate your active program, coverage period, and assistance request.

Does coverage apply only during the ferry or also at my destination?

Coverage applies throughout the entire 72-hour window from the start of your trip, which includes your stay at the destination within that period. Services like Doctor sent to your hotel, Hotel stay for convalescence o Golf cart damage are designed precisely for your time on the island.

Where can I find the terms and conditions?

You can download the complete Terms & Conditions document in the Brochures section of this page, or by clicking here.

Solutions Center

In case of emergency, call us.

Available 24 hours a day, 365 days a year. Have your ticket number on hand to activate any service.