Request your assistance
Phone Call Medical videoconference
English
English
Español
55 9063 3557 Medical videoconference
TRAVEL ASISTANCE PLAN
All rights reserved 2023

TRAVEL ASSISTANCE PLAN

Protect and care for
your health

The plan that covers you for any eventuality, ensuring your maritime travel is the most enjoyable and safe.

55 9063 3557

Discover the coverage of
TRAVEL ASSISTANCE PLAN

Benefits

Enjoy better moments

  • Commercial discounts
    Unlimited
  • Experiences
    Unlimited
  • Taxi service
    Unlimited, preferred cost
Concierge

Because you deserve
the best care

  • Recommendation, reservations, and locating the best places.
  • Search, purchase, and delivery of items and gifts.
  • Event planning, photographers, security, luxury transportation, and much more.
    Unlimited
Medical Assistance

We take care of you

  • Doctor to hotel service
    1 event, free of charge
  • Virtual medical consultation
    Unlimited, free of charge
Protection

We support you and are always with you

  • Document loss assistance
    Unlimited, free of charge
  • Repatriation for death
    1 event, up to $6,000 USD

Download our brochures

Explore in detail what the TRAVEL ASSISTANCE PLAN offers you
Download forms

Frequently Asked Questions

How long am I covered by this program?

You can enjoy all the benefits for 24 hours from the ferry departure time.

What do I do if I have an emergency or need assistance?

The phone number to report an emergency and request assistance is
55 9063 3557.

What do I need to request assistance?

On the exclusive line, they will ask you for the number located below the barcode on your purchase ticket.

Where can I check the terms and conditions of the program?

You can download the terms and conditions from this page by clicking the download button.

In case of emergency, request your assistance by dialing

55 9063 3557 Medical videoconference

Es INDISPENSABLE que desde el inicio tengas a la mano tu número de ticket i y llames al teléfono:

55 9063 3557

disponible 24/7 para solicitar cualquier asistencia o seguro y el equipo de Nekela lo pueda coordinar, de lo contrario no se podrá reembolsar ninguna cantidad que haya sido pagada.

IMPORTANT If you need emergency assistance during your trip, Travel Assistance Plan is available 24/7. No matter where you are, call us toll-free at

55 9063 3557